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FAQ
Frequently Asked Questions
What video formats does NIRELLO support?
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NIRELLO supports MP4, MOV, AVI, MKV, and WebM formats. Files up to 2GB are accepted on all plans. Pro plan supports files up to 10GB.
How long does video enhancement take?
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Most videos are processed in under 60 seconds. Longer videos (10+ minutes) may take 2–5 minutes. Pro plan users get priority GPU processing for faster results.
Is my video data private and secure?
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Yes. All uploads are encrypted in transit and at rest. Videos are automatically deleted from our servers after 24 hours. We never share or use your content for training.
Can I cancel my subscription anytime?
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Absolutely. You can cancel your subscription at any time from your account settings. You'll retain access until the end of your billing period.
What is the refund policy?
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We offer a 7-day money-back guarantee on all paid plans. If you're not satisfied, contact support within 7 days of purchase for a full refund.
Does the free plan add a watermark?
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Yes, free plan videos include a small NIRELLO watermark. Upgrade to Monthly or higher to remove the watermark and unlock 2K–4K output quality.