Refund Policy

1. Eligibility for Refund

You are eligible for a full refund if:

• You request a refund within 7 days of your initial purchase
• You have not processed more than 5 videos on the paid plan
• Your account is in good standing (no violations of our Terms of Service)

2. How to Request a Refund

To request a refund, contact our support team at support@nirello.ai with the subject line "Refund Request" and include:

• Your registered email address
• Your order/transaction ID
• Brief reason for the refund (optional but helpful)

We will process your refund within 5–7 business days. The amount will be credited back to your original payment method.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Requests made after 7 days of purchase
• Accounts that have processed more than 5 videos on the paid plan
• Accounts suspended for Terms of Service violations
• Partial refunds for unused time on annual plans (after the 7-day window)
• Free plan — no charges apply

4. Subscription Cancellation

Cancelling your subscription is different from requesting a refund. When you cancel, your subscription remains active until the end of the current billing period. No further charges will be made. Cancellation does not automatically trigger a refund unless you are within the 7-day guarantee window.

5. Processing Time

Once approved, refunds are processed within 5–7 business days. Depending on your bank or payment provider, it may take an additional 3–5 business days for the funds to appear in your account.

6. Currency

All refunds are issued in Indian Rupees (INR) to the original payment method. We are not responsible for currency conversion fees charged by your bank.

7. Contact

For refund requests or questions, contact us at support@nirello.ai or through our support page. We aim to respond within 24 hours.